Privacy Policy

Dorelle Travel is an independent luxury travel advisory service. Our website address is dorelletravel.com. References to "we", "us", or "our" throughout this policy refer to Dorelle Travel.

We collect information you provide directly when you submit an enquiry through our contact form. This includes your name, email address, and any travel preferences or details you choose to share with us.

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, pages visited, and the date and time of your visit. This information is used solely to understand how our website is used and to improve your experience.

We use the information you provide to respond to your travel enquiry, to communicate with you about your proposed journey, and to provide the bespoke advisory service you have requested.

We will not use your personal information for unsolicited marketing without your explicit consent. We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

Where we process your personal data, we do so on the basis of your consent (when you submit an enquiry form), the performance of a contract or pre-contractual steps at your request (when we are planning a journey for you), or our legitimate interests in operating and improving our website.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to two years from the date of last contact, after which it is securely deleted.

Our website uses cookies to ensure it functions correctly and to understand how visitors use it. Essential cookies are necessary for the site to operate. Analytics cookies, if used, help us understand visitor behaviour in aggregate and are never used to identify individuals.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.

We may use trusted third-party service providers to help us operate our website and deliver our services — for example, our website hosting provider and our enquiry management platform. These providers are contractually obligated to handle your data securely and only as directed by us.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Depending on your location, you may have the right to access the personal data we hold about you, to request its correction or deletion, to object to or restrict its processing, and to request a copy of your data in a portable format.

To exercise any of these rights, or if you have any questions about how we handle your personal data, please contact us at the address below. We will respond to your request within 30 days.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please get in touch via our contact page or by emailing us directly.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.